Last Updated: 10/01/2025
Night Airport Taxis (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://nightairporttaxis.co.uk (the “Website”), or use our taxi, airport transfer, and SEND transport services.
Data Controller: Night Airport Taxis
Registered Address: 22 Market Place, Kendal, LA7 7QG
Contact Email for Privacy Inquiries: info@nightairporttaxis.co.uk
ICO Registration Number : ZB536271
For purposes of the UK General Data Protection Regulation (UK GDPR), we determine the purposes and means of processing any personal data we collect. If you have any questions about this Privacy Policy or our data practices, please contact us using the details above.
We may collect the following types of personal data:
Identity & Contact Information
Name, email address, phone number, postal address
Payment details (where relevant)
Booking details (flight times, pickup/drop-off locations)
Usage Data
Information about how you interact with our Website (e.g., IP address, browser type, access times, pages viewed, referring websites)
Cookies and similar technologies (see Section 7)
Communications
Any information you voluntarily provide when you contact us via email, phone, or online forms (including queries, feedback, or complaints)
Special Educational Needs and Disabilities (SEND) Transport
If you or the local authority engage us for SEND transport, we may collect additional data about a child (see Section 6 for details).
We only collect personal data that is necessary for the purposes described in this policy.
We use your data for the following purposes and lawful bases under UK GDPR:
To Provide Our Taxi Services (Contractual Necessity)
We process your personal data to handle and confirm your taxi or airport transfer bookings, manage payments, and communicate about trips.
Customer Support & Communications (Legitimate Interests / Contract)
We respond to inquiries, support requests, and feedback to maintain service quality and customer satisfaction.
Marketing & Promotions (Consent or Legitimate Interests)
With your consent, we may send marketing communications about special offers or services. You can opt-out at any time by clicking “unsubscribe” or contacting us.
In certain cases, we may rely on legitimate interests to keep you informed about similar services, provided this does not override your data protection rights.
Legal and Regulatory Compliance (Legal Obligation)
We may process your data where required by law or regulations (e.g., tax or accounting rules, responding to lawful requests by public authorities).
Website Analytics & Improvement (Legitimate Interests)
We collect usage data to analyze Website traffic, resolve technical issues, and improve the user experience.
SEND Transport Services (Contractual Necessity / Legal Obligations / Vital Interests)
For council-contracted SEND transport, we may process children’s data to ensure safe and suitable transport arrangements, comply with safeguarding rules, and meet legal requirements.
We do not sell or rent your personal data to third parties. However, we may share data with:
Service Providers
Payment processors, IT hosting firms, or software providers who assist us, all bound by confidentiality and data protection obligations.
Professional Advisors
Lawyers, accountants, or other professional advisors, where necessary to fulfill legal obligations or protect our legitimate interests.
Local Authorities & Councils
For SEND transport, we may regularly share updates (e.g., route changes, incidents) with the relevant local council.
Healthcare or Emergency Services
In urgent scenarios (e.g., a medical emergency), we may share relevant data to ensure proper care or safeguard the individual.
Legal or Regulatory Authorities
If required by law, court order, or to comply with legal obligations, we will disclose your personal data to regulatory bodies or law enforcement.
We ensure any third-party access is limited to the minimum necessary and strictly for the agreed purpose.
We only keep your personal data for as long as is necessary to fulfil the purposes outlined in this Policy, including:
Booking and Transaction Records: Retained for up to 6 years to comply with legal, tax, or accounting requirements.
Marketing Data: Retained until you opt-out or withdraw consent.
General Inquiries: Retained for a reasonable period to follow up on your inquiry and maintain service records.
SEND Transport Data: Retained according to our contract with the council and any safeguarding or legal obligations.
After these periods, we securely delete or anonymize your personal data.
We provide Special Educational Needs and Disabilities (SEND) transport services, often under contract with local councils. This means we may process personal data about children and young people, including those under 16, who require specialized transport to and from schools or other approved venues.
Council Contracts: The local authority (or another public authority) typically provides us with relevant information about the child so we can fulfill our contractual obligations and ensure safe transport.
Parental/Guardian Involvement: Parents or legal guardians may also provide information directly (e.g., special requirements, medical details). By providing this information, they confirm they have the authority to do so.
Child’s Name and Age
Pickup/Drop-Off Location(s) (e.g., home address, school address)
Transport Schedule (dates, times, routes)
Special Requirements (mobility needs, medical details, dietary/allergy information, etc.)
We collect only what is necessary to provide safe and reliable SEND transport.
Contractual Necessity: Fulfilling obligations under our contract with the local authority to transport the child.
Legal Obligations: Maintaining records for safeguarding, incident reports, or other compliance requirements.
Vital Interests: In an emergency, we may process additional data if needed to protect the life or health of the child.
Local Authorities: We report route details, incidents, or relevant changes back to the council.
Healthcare or Emergency Services: In urgent scenarios, we may share necessary information to ensure the child’s well-being.
Safeguarding and Legal Requirements: We will share data with social services or law enforcement if required by law.
We store personal data related to SEND transport for as long as necessary to:
Fulfill the contract with the council.
Comply with any legal or regulatory obligations (e.g., safeguarding laws).
After this period, we securely delete or anonymize the data.
Parental Authority: Parents or guardians typically make bookings and can exercise the child’s data protection rights on their behalf.
Data Subject Rights: At any time, parents/guardians may request access, correction, or deletion of the child’s data (subject to legal or contractual requirements).
We maintain appropriate technical and organizational safeguards to protect children’s data, including secure storage, access controls, and staff training on data protection and safeguarding.
If you have questions about our handling of children’s data or believe data has been provided without proper authority, please contact us at info@nightairporttaxis.co.uk. You can also complain to the ICO (Section 13) if you believe your data protection rights have been infringed.
We use cookies (small text files placed on your device) and similar technologies to:
Remember Your Preferences
Analyze Website Traffic (e.g., Google Analytics)
Improve User Experience
You can control cookies in your browser settings, including blocking or deleting them. However, some features of our Website may not function correctly if you disable cookies. For more details, see our [Cookie Policy]([Link to Cookie Policy]) or contact us.
Sponsored Links
Our Website may contain links to third-party sites that are sponsored or otherwise affiliated with us. Clicking these links may allow third parties to collect or share your data. We do not have control over their privacy practices, so please review their policies.
Affiliate Tracking & Commissions
We may participate in affiliate marketing programs, which allow us to earn commissions if you click or purchase through certain links on our Website. A cookie may be placed on your device to track these referrals.
Any such tracking is typically performed by the third-party affiliate platform, not by us. Please review their privacy policy for more information.
Transparency
We aim to be transparent about any sponsored or affiliate content. If you have questions about how your data is handled through these links, please contact us at info@nightairporttaxis.co.uk.
Subscription Process
By subscribing to our newsletter or promotional emails, you consent to receive communications about our services, offers, and updates.
Unsubscribe / Opt-Out
You can unsubscribe at any time by clicking the “unsubscribe” link in an email or contacting us at info@nightairporttaxis.co.uk. We may still send transactional or service-related emails (e.g., booking confirmations).
Third-Party Email Service Providers
We may use platforms (e.g., MailChimp, Sendgrid) to manage email campaigns. These providers act as data processors on our behalf and are contractually obliged to protect your data.
Data Minimization
We only collect minimal personal data (e.g., name, email) for subscription and marketing purposes.
You have certain rights regarding your personal data, including:
Right to Access – Request a copy of the data we hold about you.
Right to Rectification – Ask us to correct inaccurate or incomplete data.
Right to Erasure (the “Right to be Forgotten”) – Request deletion when data is no longer needed or processing is unlawful.
Right to Restrict Processing – In certain circumstances, ask us to limit how we use your data.
Right to Data Portability – Receive your data in a structured, commonly used format.
Right to Object – Object to processing for direct marketing or other legitimate interests.
Right to Withdraw Consent – If we rely on consent, you can withdraw it at any time without affecting the lawfulness of prior processing.
To exercise these rights, please contact us at info@nightairporttaxis.co.uk. We may need to verify your identity before processing your request.
We implement technical and organizational measures to safeguard your personal data from unauthorized access, alteration, disclosure, or destruction, including:
SSL Encryption for data transfers
Access Controls limiting who can access sensitive data
Regular Monitoring for security vulnerabilities
Staff Training on data protection and safeguarding (especially for SEND transport)
No method of electronic storage or transmission is entirely secure, but we strive to use industry-standard measures to protect your data.
If we or our service providers transfer personal data outside the UK or European Economic Area (EEA), we ensure it is protected with adequate safeguards, such as:
Adequacy Decisions by the UK government or the European Commission
Standard Contractual Clauses (SCCs) in our contracts with service providers
For more information on how we protect your data in such transfers, contact info@nightairporttaxis.co.uk.
If you have concerns about our data processing, please contact us first at info@nightairporttaxis.co.uk. You also have the right to complain to the Information Commissioner’s Office (ICO) in the UK:
https://ico.org.uk/make-a-complaint/
We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we do, we will revise the “Last Updated” date at the top. We encourage you to review this Policy periodically. If we make significant changes, we will notify you (e.g., via email or a prominent notice on our Website).
If you have questions or comments about this Privacy Policy or wish to exercise any of your rights, please contact us at:
Night Airport Taxis
22 Market Place, Kendal, LA7 7QG, United Kingdom
01539468282
info@nightairporttaxis.co.uk
Please note that some calls may be recorded for quality and training purposes.