Airport Transfer FAQs | Night Airport Taxis | Reliable 24/7 Airport Transfers UK

Frequently Asked Questions

Booking & Availability

How do I book an airport transfer?

You can easily book your airport transfer with Night Airport Taxis through our website, by phone, or by email. Simply provide your pickup and drop-off details, flight number, and preferred vehicle type — such as a saloon, estate, or 8-seater minibus. Once we receive your information, we’ll confirm your booking and send you all the journey details. We make booking quick and stress-free, whether you’re travelling to Manchester Airport, Liverpool Airport, or anywhere across the UK.

Can I book online or do I need to call?

You can book online or over the phone — whichever suits you best. Our online booking form is available 24/7 and provides instant confirmation. If you prefer to speak to someone, our friendly team is always happy to take your call and confirm your booking manually.

How far in advance should I book?

We recommend booking at least 24 hours in advance to guarantee your preferred vehicle and pickup time, especially during busy periods or holidays. However, we also accept last-minute bookings whenever possible, so don’t hesitate to contact us — we’ll do our best to arrange your transfer quickly.

Do you accept last-minute bookings?

Yes, we do! If a vehicle is available, we’ll confirm your booking immediately. Our service runs 24 hours a day, 7 days a week, so we can help with early morning departures or late-night arrivals at short notice.

Can I make a return booking?

Absolutely. You can book both your outbound and return airport transfers at the same time. Just share your flight arrival and return times, and we’ll monitor your return flight to ensure your driver is waiting when you land.

How do I change or cancel my booking?

If you need to change or cancel a booking, simply contact us as soon as possible. We allow free changes with reasonable notice, and we’ll always do our best to adjust your booking without extra cost. Cancellations close to pickup time may incur a small fee, depending on circumstances.

Do you provide booking confirmation?

Yes, every booking comes with a confirmation email or text message containing your journey details, pickup time, and driver contact information. This ensures peace of mind and helps you keep all your travel information in one place.

Pricing & Payment

How much will my transfer cost?

Our prices are based on distance, route, and vehicle type. For example, vehicles like the Mercedes E Class or Executive People Carrier include a percentage increase on the base fare due to higher comfort and class. All quotes are fixed, transparent, and provided upfront — so you’ll never pay hidden charges.

Do you charge extra for waiting time?

We include a free waiting period for all airport pickups (typically 30–60 minutes after your flight lands). After this time, a small waiting charge may apply, but we always monitor flights closely to ensure you’re not charged for delays beyond your control.

Are prices fixed or do they vary with traffic?

All our airport transfer prices are fixed at the time of booking, regardless of traffic conditions or delays. You’ll always know the exact fare before your journey begins.

Do you charge extra for night or early morning pickups?

We operate 24/7, and some late-night or early-morning transfers may include a small surcharge to cover driver availability. Any such charge will always be clearly shown in your quote before you confirm.

Do you accept card or cash payments?

Yes, we accept both card and cash. You can pay online in advance or directly to your driver. Corporate accounts and invoices are also available for regular business customers.

Is there an extra charge for luggage or child seats?

No, there’s no extra charge for reasonable luggage or child seats. Please let us know if you have large items or require multiple child seats so we can provide the right vehicle.

Do you provide receipts or invoices?

Yes, receipts and full VAT invoices can be issued upon request for all journeys, ideal for business or expense purposes.

Vehicles & Options

What types of vehicles do you offer?

We provide a full range of vehicles to suit any travel need — including standard saloons, estates, people carriers, 8-seater minibuses, executive Mercedes E Class cars, and luxury SUVs. All vehicles are clean, comfortable, and fully licensed by the local council.

How many passengers and bags can each vehicle carry?

A saloon fits up to 4 passengers with 2 small and 1 large suitcase. Estates offer extra luggage space, while 8-seater minibuses can carry up to 8 passengers with up to 6 large suitcases. Let us know your passenger and luggage requirements, and we’ll recommend the right vehicle.

Can I book an executive or luxury vehicle?

Yes, we offer executive and luxury options like Mercedes E Class, Executive People Carriers, and SUVs for those wanting extra comfort. These vehicles are ideal for business travel or special occasions.

Can you provide child seats or boosters?

Yes, we can provide child seats and booster seats free of charge. Please request them in advance when booking to ensure availability and the right size for your child’s age.

Can you take dogs?

Yes, we welcome well-behaved dogs in our vehicles. However, please let us know at the time of booking so we can allocate a suitable vehicle, such as an estate or people carrier. If you arrive with a dog without prior notice, the driver may refuse the journey. This ensures comfort and safety for all passengers.

Are your vehicles air-conditioned?

Yes, all vehicles are air-conditioned and maintained to high standards for a pleasant journey, no matter the weather.

Are your vehicles insured and licensed?

Absolutely. All Night Airport Taxis vehicles are fully insured and licensed by the local council. Our drivers hold professional taxi licenses and maintain excellent safety and service records.

Pickup & Drop-off

Where do I meet the driver?

We’ll confirm your meeting point in advance — usually inside arrivals (Meet & Greet) or at a nearby pickup point. Keep your phone on after landing in case we need to reach you.

Do you offer meet and greet service?

Yes, we include a complimentary meet-and-greet service for airport pickups. Your driver will meet you in the arrivals hall, assist with luggage, and escort you to your vehicle.

What if my flight is delayed?

We monitor all flight arrivals in real-time and adjust pickup times automatically. You won’t be charged extra for delays within our free waiting period.

How early should I book my pickup for departures?

We recommend arriving at the airport 2–3 hours before your flight. Our team can help you plan the perfect pickup time based on your location and airport traffic conditions.

Do you track flight arrivals?

Yes, all our airport transfers include live flight tracking to ensure your driver arrives exactly when you do — even if your flight is early or delayed.

Can you pick up from multiple addresses?

Yes, we can collect passengers from multiple addresses. Please let us know in advance so we can include this in your quote and plan the route efficiently.

Can you drop me at a hotel or Airbnb?

Of course. We can drop you at any destination, including hotels, Airbnbs, and private residences. Just provide the full address when booking.

Service Coverage

Which airports do you serve?

We provide reliable airport transfers to and from all major UK airports, including Manchester Airport, Liverpool John Lennon Airport, Leeds Bradford Airport, Newcastle Airport, and all London airports — Heathrow, Gatwick, Stansted, Luton, and London City. We also cover regional and private airports on request.

Do you do long-distance journeys?

Yes, we specialise in long-distance transfers throughout the UK. Whether you’re travelling from the Lake District to London or from Manchester to Edinburgh, our comfortable vehicles and experienced drivers will get you there safely and on time.

Do you cover transfers outside your main area?

Yes, our service area covers the entire UK. We regularly provide transfers for business, holiday, and special events beyond our local region — all at fixed prices.

Do you provide intercity transfers?

Yes, we provide intercity and airport-to-airport transfers across the UK. We regularly travel from Manchester Airport to Edinburgh, Glasgow, and Newcastle, as well as from Edinburgh or Glasgow to Manchester, Liverpool, and all London airports. It’s a comfortable, fixed-price alternative to train or coach travel.

Drivers & Safety

Are your drivers licensed and DBS-checked?

Yes, all our drivers are fully licensed, DBS-checked, and approved by the local council. We take passenger safety very seriously and only work with professional, courteous drivers.

Will my driver help with luggage?

Yes, our drivers are always happy to help you with your bags — from the airport terminal to the car and vice versa. Customer comfort and assistance are part of our service.

Can I request a specific driver?

If you’ve travelled with us before, you can request the same driver. We’ll do our best to accommodate your preference depending on availability.

Are your drivers experienced with airport routes?

Yes, our drivers are highly experienced and know the most efficient routes to and from all major UK airports, helping you avoid unnecessary delays.

Other Common Questions

Can I get a quote before booking?

Of course! You can request a free quote online or by phone. Just tell us your pickup and drop-off details, and we’ll send you a fixed price instantly — no hidden fees.

Can I book for someone else?

Yes, you can book for family, friends, or clients. Simply provide their contact details so we can reach them on the day of travel.

Do you send driver details before pickup?

Yes, we’ll send you your driver’s name, contact number, and vehicle details in advance for easy coordination.

Do you operate 24/7?

Yes, we operate around the clock — 24 hours a day, 7 days a week, including holidays. Whether it’s a 4 a.m. departure or a midnight arrival, we’re here to help.

What happens if I can’t find my driver?

If you can’t locate your driver at the airport, simply call the number provided in your confirmation. You can also contact our main office for immediate assistance.

What’s your cancellation policy?

You can cancel your booking free of charge with reasonable notice. Late cancellations or no-shows may incur a fee to cover driver time and fuel costs.

Can I get a refund if my flight is cancelled?

Yes, if your flight is cancelled and you inform us promptly, we’ll issue a full or partial refund depending on the booking terms. We always aim to be fair and flexible.